Asurion's Total Support
Smartphones, computers, and home appliances have become indispensable to our daily lives. What would happen if they suddenly stopped working? That's when you can rely on Asurion. With years of experience and expertise, we provide comprehensive support for your digital life around the world. We offer everything from pre-purchase consultations to troubleshooting, repairs and replacements, and upgrade advice. Our experienced staff has built our know-how on years of proven results, delivering peace of mind to our customers every day.
Digital Home Appliance Warranty
We provide repair and replacement services for the devices you use at home, including smartphones, tablets, computers, printers, smartwatches, and game consoles. Our goal is to support your daily life, allowing you to use your devices with peace of mind for years to come.
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Mobile Protection
Comprehensive coverage for smartphone damage, water damage, and more. With troubleshooting support and prompt handling of replacements, we provide robust services so customers can always use their smartphones with peace of mind.
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Technical Support
We provide setup support and troubleshooting via phone, chat, or remote assistance to ensure prompt resolution, whatever works best for you. Our expert staff at Asurion offers clear assistance with device operation or network questions regardless of manufacturer, brand, or purchase source. We can also recommend services tailored to your needs.
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Tailored services for your lifestyle
We provide comprehensive support to make your digital life more comfortable. Our services extend beyond warranty and support to include upgrades and maintenance. We also offer pre-purchase advice.
- Troubleshooting
- Device replacement
- On-site and remote support
- Trade-ins, etc.
5 Key Strengths of Asurion Japan
Comprehensive services and proven operations, rooted in the Japanese market.
Extensive Repair and Replacement Experience
We have extensive repair experience with a wide range of smartphones and digital devices, regardless of model or manufacturer. Leveraging our nationwide logistics network, we deliver swift replacements and shipping.
Customer Support Leveraging Expertise and Proven Results
Utilizing know-how cultivated domestically and internationally, along with over 20 million annual response data points. Delivering high-quality customer experiences through professional handling.
Process optimization backed by operations in 17 countries
Supporting highly efficient and accurate services through continuous optimization of business processes and response systems, based on over 20 years of global operational experience and extensive research.
Operational Framework Generating Customer Value
We cultivate specialists (operators) equipped with the skills to handle complex inquiries. We maintain a consistent operational framework encompassing recruitment, training, and evaluation.
Security and Fraud Prevention Technology to Safeguard Your Peace of Mind
We utilize AI and proprietary rules to detect and prevent fraudulent claims and scams. We maintain advanced security measures to protect the trust of our customers and partner companies.
